常見問題

如本文的中文及英文版本有任何差異,則以英文版本為準。

If there is any discrepancy between the Chinese and English versions of this FAQs, the English version shall prevail.

訂單及購物

Orders and Purchases

如果您需要查詢訂單運送狀態,請到我們的網店登入及查閱「我的帳戶」→「訂單」,及/或直接咨詢派送公司。

我們目前不接受配送至香港境外地區的訂單。不便之處,敬請原諒。

Kesalan Patharan完全了解在線安全對您的重要性。當您在eshop.kesalanpatharan.hk購物時,我們是使用安全通訊協定(SSL)數據加密技術。這是迄今為止最先進的用戶在線安全技術。請您大可放心,您的訂單完全安全可靠。我們是使用認可及有信用的加密軟件。如需了解更多SSL加密軟件的信息,請參考此網頁資料。為了保證加密,您的瀏覽器必須支援SSL。 以下幾種瀏覽器支援該軟件:

AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla Firefox
Netscape 6.0 (Windows only)
Safari
Google Chrome

有這個可能。垃圾郵件過濾程式或會同時防堵您想接收和不想接收的郵件。假如您發現有這種情況,請參考電郵信箱的說明,或直接聯絡您的互聯網服務供應商,以更改或停用這些過濾或防堵郵件的設定。

您可以將特定寄件者的郵件在eshop.kesalanpatharan.hk設定為安全名單,以確保日後能收到關於閣下在eshop.kesalanpatharan.hk的訂單所有資訊。如有其他疑問,可與我們的客戶服務部聯絡,請電郵至[email protected]或於辦公時間內致電3607 9500 (星期一至星期五,上午十時至下午六時; 公眾假期除外)查詢。

登入後您可以於帳戶追蹤訂單狀況,亦可電郵至[email protected]或於辦公時間內致電3607 9500與我們聯絡(星期一至星期五,上午十時至下午六時; 公眾假期除)。

如欲取消已提交的訂單,請電郵至[email protected]與我們聯絡。我們將盡力配合您的要求。如訂單已在處理中,抱歉我們無法更改或取消您的訂單。

我們很樂意在eshop.kesalanpatharan.hk上為您提供停產產品的庫存量,和/或尋找另一款新的適合您的替代產品。請與我們的客戶服務部聯絡,可電郵至[email protected]或於辦公時間內致電3607 9500 (星期一至星期五,上午十時至下午六時; 公眾假期除外)查詢。

請與我們的客戶服務部聯絡,可電郵至[email protected]或於辦公時間內致電3607 9500 (星期一至星期五,上午十時至下午六時; 公眾假期除外)查詢。

網店的獨家優惠及禮物只適用於網上購物,不適用於任何門市及專櫃。

如果您已提供足夠的會員資料,網上購物將會計算在會員積分帳戶。如果您已是現有的會員,只有在本網站中註冊的個人資料與現有會員資料完全吻合時,在網上消費賺取的新積分會加至您現有會員的積分內。因此,您必須提供正確及準確的個人資料。

確認付款成功後,您將會收到訂單確認電郵。您亦可登入到「我的帳戶」查看訂單狀態。

網店獨家優惠是會不斷更新的。當您符合特定的購物條件後,便可使用其推廣優惠。當使用推廣優惠時,可在購物網頁面上輸入優惠碼。請於「優惠號碼」方格內輸入特定的優惠碼,然後點擊「使用優惠」便可。 注意,優惠碼可能不適用於購買非指定禮品套裝。如有疑難,請與我們的客戶服務部聯絡,可電郵至[email protected]或於辦公時間內致電3607 9500 (星期一至星期五,上午十時至下午六時; 公眾假期除外)查詢。

請與我們的客戶服務部聯絡,可電郵至[email protected]或於辦公時間內致電3607 9500 (星期一至星期五,上午十時至下午六時; 公眾假期除外)查詢。

For information on a specific order you have already placed including the package tracking, please log in and check “My Account” → “Orders” on our website, and /or ask the shipping company directly.

We currently accept orders for delivery within Hong Kong only. We apologize for any inconvenience caused.

At eshop.kesalanpatharan.hk, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software please visit here for your reference. In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:

AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla Firefox
Netscape 6.0 (Windows only)
Safari
Google Chrome

Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email.

Many email programs allow you to designate messages from eshop.kesalanpatharan.hk as legitimate email, ensuring that all future correspondence regarding your eshop.kesalanpatharan.hk order will be accepted. If you have further questions, please contact our customer service via [email protected] or 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays).

You can access your order status by log in and viewing in your account. You may also reach us via email [email protected] or call 3607 9500 (Monday to Friday 10am – 6pm excluding any public holidays).

Please email [email protected] and we will do our best to accommodate your request to change or cancel your order. However, we are unable to accept order cancellation or exchange requests if the order is already being processed.

We are happy to assist you the availability of the discontinued product(s) on eshop.kesalanpatharan.hk, and/or to find a new alternate favorite. Please contact our customer service via [email protected] or 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays).

Please contact our customer service via [email protected] or 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays).

The offers are exclusively for online purchases. They are not available in shops and counters.

Yes, purchases made online are calculated as membership points as long as sufficient member enrollment information are filled in. For our subsisting member, only if the personal information registered in the Site is perfectly match with the subsisting information, any new points earned from the online purchase will be added and accumulated to your existing membership balance. Therefore, the provision of the true and accurate information by you is extremely important in this regard.

Once your payment is confirmed to be successful, you will receive an Order Confirmation Email. You may also login to ‘My Account’ to view the order status.

Exclusive offers are updated frequently on our online site. Once your purchase meets the certain criteria, you may apply the promotion. To apply the promotion, you may enter the code on Cart page. Enter the code in box named 「COUPON CODE」 and click ‘APPLY COUPON’. Note that some promotions are not applicable to gift set purchases. Should you have any inquiries, please contact our customer service via [email protected] or at 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays).

Please contact our customer service via [email protected] or at 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays).

退換服務

Returns

本公司是不接受任何產品的退換貨。於專門店或百貨公司之專櫃購買的任何產品,並不可以於eshop.kesalanpatharan.hk退換貨。如您的產品不是在此網店內購買,而需要申請換貨,我們建議您於購物的店舖進行,但請先確定要求換貨之產品包裝是未被打開或未使用過的,及它的狀態仍是全新的。如有疑難,請與我們的客戶服務部聯絡,可電郵至[email protected]或於辦公時間內致電3607 9500 (星期一至星期五,上午十時至下午六時; 公眾假期除外)查詢。

於此網店內購買的任何產品並不接受退貨或換貨。如您對網上購物並不滿意,歡迎與我們的客戶服務部聯絡,可電郵至[email protected]或於辦公時間內致電3607 9500 (星期一至星期五,上午十時至下午六時; 公眾假期除外)查詢。

We do not accept returns of products purchased. Exchanges for products purchased at any Kesalan Patharan shops or department store counters may not be returned to eshop.kesalanpatharan.hk. If the item you wish to return was not purchased this E-Shop, we recommend returning to the place of purchase in exchange for other products provided with unopened packages or unused products, which are in a completely new condition. If you have any inquiries, please contact our customer service via [email protected] or at 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays).

Returns or exchanges for purchases made on this E-Shop are not accepted. If for any reason you are not satisfied with your purchase, please contact our customer service via [email protected] or at 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays).

付款

Payment

您的信用卡可能因以下原因而不被接受:
.卡已過期。請檢查您的卡是否仍有效。
.您可能已達到信用額度。請聯絡銀行查詢。
.您可能錯誤輸入資料。 請重新檢查你填寫的資料是否正確。

如果您已輸入正確資料,仍無法完成結帳流程,請聯絡我們,您可電郵至[email protected]或於辦公時間內致電3607 9500 (星期一至星期五,上午十時至下午六時; 公眾假期除外)查詢。

請先聯絡您的銀行或信用卡公司。信用卡授權需經過我們銀行供應商和您的財務機構共同授權。如果您仍然遇到問題,或還有其他疑問,歡迎與我們的客戶服務部聯絡,可電郵至[email protected]或於辦公時間內致電3607 9500 (星期一至星期五,上午十時至下午六時; 公眾假期除外)查詢。

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Please check if your card is still valid.
  • You may have reached your credit limit. Please contact your bank.
  • The information you entered might be incorrect. Please check that all the required fields were filled in correctly.

If you are sure you have entered all correct information but cannot complete the checkout process, please contact our customer service via [email protected] or at 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays).

Please contact your bank or credit card company first. Authorization is between our banking provider and your financial institution. However, if you encounter any further difficulties or have any additional questions, please contact our customer service via email [email protected] or at 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays).

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