Terms & Conditions

For the purpose of using online shopping services provided by Pias Intercosmex (Hong Kong) Co., Ltd. (referred to collectively as “Pias”, “we”, “our” or “us”) for purchasing products under Kesalan Patharan (the brand name referred below as “Kesalan Patharan”) on https://eshop.kesalanpatharan.hk (the “Site”), you will need to register an account.

Generally, we would not ask you for your account’s password either in written format (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safeguarding any passwords associated with your use of the account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you become aware of or suspect any unauthorized use of your account or suspect any other security incident related to your account, please contact our customer service via [email protected] or 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays) immediately.

Once you have successfully created an online account and you can start making purchases on the Site.

You will receive 1 point for every HK$1 dollar spent on your online purchase.Any points earned, regardless earned from online or offline purchases, can be redeemed at Kesalan Patharan physical shops or counters only. In any disputes, the decision of Kesalan Patharan shall be final and conclusive.

Kesalan Patharan reserves the right to amend or withdraw any content on the Site at any time without any notice. Kesalan Patharan shall not be liable for any breakdown or temporary unavailability of the Site at any time and for any period for whatsoever reason(s).

By placing orders on the Site, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order or any promise concerning your offer. Any time after receiving your order we retain the sole and absolute right to accept, refuse, or modify any order request made by you. If your order is acceptable by us, a contract shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped from our shipping location.

Kesalan Patharan will endeavor to ensure that content and the product descriptions on the Site are as accurate and complete as possible. Despite our efforts, however, any content and/or product information on the Site may occasionally be inaccurate, incomplete or out-of-date. We therefore do not warrant the accuracy or completeness of the information of this Site. If you later feel that a purchased product does not match under the description in this Site, please contact our customer service via [email protected] or 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays).

Prices are shown on the Site in Hong Kong Dollars (HK$) only.

The prices of the products will be as stipulated in the Site except in the case of obvious error. Although we make every effort to ensure that all prices appearing on the Site are accurate, errors may occur and we reserve our right to rectify them. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of confirming your order at the correct price or cancelling it. If we are unable to reach you, the order will be deemed cancelled.

For the avoidance of doubt, Kesalan Patharan reserves the right to adjust its prices on the Site from time to time without any prior notice to you.

Kesalan Patharan places utmost importance on the security of online transaction. The Site employs Secure Socket Layer (SSL) encryption technology, the most advanced consumer online security technique to date, which will encode your information when you place an order online. You can be assured that your order will be placed in a safe and secure manner. We have used reputable encryption software. If you wish to learn more about SSL encryption software, please visit herefor your reference. In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include but not limited to the following:

AOL 5.0 and higher
Internet Explorer 5.0或更高版本
Mozilla Firefox
Netscape 6.0 (Windows only)
Safari
Google Chrome

Please contact our customer service via [email protected] or 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays).

Orders are processed and shipped on business days only (Monday through Friday, excluding Saturdays, Sundays and any Public Holidays). Orders placed on Saturdays, Sundays or any Public Holidays will be processed the following business day Standard Delivery orders are processed within 3 – 5 business days. We will try our most commercially reasonable effort to meet the estimated processing time as above but we cannot guarantee that such estimate can be met and we shall not be liable for any delay.

Our policy stipulates that the quantity of any single product item must not be greater than 10 in any given order. If you have any queries, please contact us via [email protected] or 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays) and we will be happy to provide assistance.

The status of your most recent orders is available for checking on the Site. Please login to “My Account” and view the order status. You may also reach us via [email protected] or call 3607 9500 (Monday to Friday 10am – 6pm excluding any public holidays).

If you wish to track the status of the shipment, please visit the carrier’s website or contact their customer service directly.

Once we start processing your order, we regret that no change or cancellation can be made. If you would like to cancel an online order after placing it, please contact our customer service via [email protected] or 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays) as soon as possible. We may or may not cancel your order and our decision shall be final and conclusive.

Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:

Unavailability of item(s)

Difficulty in processing your payment information

Cannot ship to the address provided

A duplicate order was placed

Upon customer request

Purchase limits have been exceeded

If your order is cancelled, we will notify you of the cancellation by means of email notification and arrange a refund accordingly. If you have any queries about a cancelled order, please contact our customer service via [email protected] or 3607 9500 (Monday to Friday 10am-6pm excluding any public holidays)

In the unfortunate event that you cannot locate the package when the tracking information confirms delivery, we suggest you

1.Check with neighbours and family members

2.Look around the delivery location

3.Get in touch with the shipping company directly

Unless otherwise mentioned (e.g. specifically listed promotions on the Site), the following delivery policy is applicable to orders made on the Site.

Hong Kong & Macau

Complimentary shipping for each purchase of HK$600 or above

A delivery fee of HK$30 for any order below HK$600

Taiwan、Singapore and others

Complimentary shipping for each purchase of HK$1,200 or above

A delivery fee of HK$60 for any order below HK$1,200

*Aforementioned free shipping service is not applicable to the additional cost for specified areas

Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.

We do NOT accept P.O Box as delivery address.

Orders will be delivered to the address provided by customer when placing their order. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.

If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.

Your parcel will be ready for shipping in 3-5 business days upon confirmation of payment. This is for reference only as the actual situation might vary depending on stock availability.

Under normal circumstances, you will be able to receive your order in 3-5 business days after the parcel is ready. Please allow extra time for delivery to remote areas. It could take 3-5 business days for the parcel to arrive at the shipping address.

Delivery service is not available on Saturdays, Sundays and Public Holidays.

Kesalan Patharan reserves the right to amend or change the above Outlying Islands Delivery Schedule at any time as it deems appropriate without a prior notice to you.

Once the order is shipped out, you will receive an email included the information for the tracking.

If you need to make changes to the delivery address after the order is shipped out, please contact the customer service of carrier’s company directly for such arrangement. All expenses arising from the change shall be borne by the customer. In case the parcel cannot be successfully delivered due to customer’s personal reasons, please contact them directly to make further arrangements. After multiple failed delivery attempts, your order might risk being cancelled and not refunded.

Kesalan Patharan shall not be liable or responsible for any failure to perform, or delay in performance of, any of Kesalan Patharan’s obligations under a contract that is caused by events outside Kesalan Patharan’s reasonable control.

Such an event includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

1. Strikes, lock-outs or other industrial action
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether war declared or not) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
4. Delay caused by any third party in the use of railways, shipping, aircraft, motor transport, or other means of public or private transport
5. Delay or any disruption of services due to the use of public or private telecommunication networks
6. The acts, decrees, legislation, regulations or restrictions of any government.

Kesalan Patharan’s performance under any contract is deemed to be suspended for the period that the abovementioned event continues, and Kesalan Patharan will have an extension of time for performance for the duration of that period.

We accept payments made by:

1. Stripe (Visa/MasterCard/American Express/Discover/JCB/Union Pay)
2. Direct bank transfer

For your security, your billing name and address must match that of the credit card used for payment.We reserve the right to cancel any order that does not match these criteria.

No refund/ exchange is allowed under all circumstances.

The Terms and Conditions shall be read together with the Privacy Policy. It is your responsibility to read, understand and comply with the Terms and Conditions during your access and use of the Site. Kesalan Patharan reserves the right to make changes to the Site or any part of the Terms and Conditions at any time without any notice to you. Please visit this page from time to time to check for any updates or changes to any part of the Terms and Conditions including the Privacy Policy.

Kesalan Patharan warrants that any product(s) purchased from us through the Site is of satisfactory quality.

Kesalan Patharan warrants that any product(s) purchased from us through the Site is of satisfactory quality. Kesalan Patharan’s liability in connection with any product(s) purchased through the Site is strictly limited to the purchase price of the Product(s). Kesalan Patharan accepts no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.

All activities undertaken under your account, whether by you or anyone else with or without your consent, are your sole responsibility. You agree to fully indemnify and hold us, Pias Intercosmex (Hong Kong) Co., Ltd. (including its officers, directors, agents, affiliates and its parent company), harmless and free from and against all liabilities, claims, expenses, damages, costs and losses (including legal fees), arising from any breach of the Terms and Conditions by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.