You privacy
Pias Intercosmex (Hong Kong) Company Ltd. (referred to collectively as “Pias”, “we”, “our” or “us”) respect your legal rights of privacy when collecting, holding, storing, using, processing, transmitting or otherwise handling personal data and this Privacy Policy Statement (referred as the “Privacy Policy”) explains our privacy practices. We are committed to comply with the requirements under the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of the Hong Kong Special Administrative Region. Nothing in the Privacy Policy shall limit or restrict your rights as a data subject under the Personal Data (Privacy) Ordinance.
Please read the following carefully to understand our policy and practices regarding how your personal data will be treated. The Privacy Policy may from time to time be revised. If there is any discrepancy between the Chinese and English version of the Privacy Policy, the English version shall prevail.
Throughout the Privacy Policy, the term “Personal Data” shall have the meaning ascribed to it in the Personal Data (Privacy) Ordinance.
You may need to provide your personal data from time to time,
including but not limited to your name, gender, age, passport or identity card
number, date of birth, phone number, facsimile number, address, email address,
credit card details, education level, occupation, household income, hobbies or
preferred activities (referred as the “Personal Data”). Failure to provide such
data and/or provision of incomplete or inaccurate data may prevent us from
providing certain services to you.
If you are under the age of 18, you must obtain the consent from
parents or guardians before disclosing any of your personal data to us, and we
shall not collect your personal data without such prior consent.
The Personal Data may be collected when you make a purchase,
participate in promotional activities or apply to be a member of any of the
brands cosmetics, beauty care and related products operated by us from time to
time, including but not limited to Kesalan Patharan, Covermark, Asceine,
Dejavu, Imju, OPERA, Naturie.
Certain Personal Data is required to be provided on an obligatory
basis if you wish to receive certain services from us. These data will be
marked as “mandatory” in the Member Record Form and you MUST provide your
personal data to us if you want us to provide the service for which you are
applying. If personal data is only required on a voluntary basis, it will not
be marked “mandatory” and it is entirely up to you to decide whether you want
to provide such information to us or not.
Your supply of Personal Data is mandatory if you wish to receive one
or more of the following services:
(a) Enrollment into and maintaining your membership as our member;
(b) Accumulating bonus points as our member;
(c) Communicating to you your entitlements and privileges as our member;
(d) Redemption of privileges as a member;
(e) Notification of any amendment to the membership program;
(f) Data cleansing and customers profile updates; and
(g) Other continuous customer support services directly in relation to your
membership.
We
may use any Personal Data provided by you (whether on an obligatory and/or
voluntary basis) to enable us to provide the following additional services to
you and/or carry out the following activities:
(a) To enable us better to understand the demographics of our customers;
(b) For internal research and analysis to enable us to provide rewards,
services and product information or offerings better tailored to your needs;
(c) Market research;
(d) To enable our beauty consultant/specialist to follow up;
(e) To distribute customer satisfaction survey; and
(f) To send our newsletters and member’s program updates.
In cases where we do collect the Personal Data from you, we will:
(a) Inform you (by way of this Privacy Policy Statement or by a separate
notification) that we are doing so and the purpose(s) for which we will use the
personal data collected;
(b) Where relevant, give you the opportunity to opt-out and object to any of
the purpose(s) for which we will use the Personal Data collected (including but
not limited to the circumstances described in below paragraph); and
(c) Tell you how we will store your personal data and how you can review,
change and delete the personal data we have stored.
All Personal Data collected and held by us will be kept confidential
but we may provide and/or disclose such information to the following parties
(whether within or outside Hong Kong) for the purposes set out in above
paragraph:
(a)Any member companies, subsidiaries, holding companies, associated
companies, or affiliates of, or companies controlled by, or under common
control with Pias;
(b) Any agents, contractor or third party service providers (“Third
Party Service Providers”) who provides administrative, telecommunications,
computer and other services to us in connection with the processing and storage
of your data;
(c) Any actual or proposed assignee or transferee of all or any part
of our assets, shares or services, or successor of Pias in carrying on all or
any part of our businesses; and
(d) Government, judicial or regulatory authorities, law enforcement
agencies or other organizations as required or authorized by applicable laws in
or outside Hong Kong.
Our Third Party Service Providers are under a duty of
confidentiality and are contractually bound to protect the Personal Data
privacy and to only use the Personal Data in connection with the purposes
specified hereinabove and not for their own purposes (including direct
marketing).
We may also use the Personal Data including but not limited to name,
telephone number, address, email and information about health status for direct
marketing. By law, we may not use the Personal Data for this purpose unless we
have received your written consent (including an indication of no objection).
Upon your consent, the Personal Data may be used for:
(a) Communicating to you regarding new product launch and other promotional
offers, including where applicable, skincare products, cosmetics products, make
up products, body care products, make up services, body care services and
facial services;
(b) Communicating to you regarding our promotional events including
where applicable, makeup classes and/or demonstrations, skincare seminars,
other beauty classes, PR events, VIP gatherings, value sets, shop opening
events, store announcement/events, exhibitions and news update;
(c) Communicating on-counter or out of counter services and events related to
skincare, makeup or beauty services for promotion or rewarded purpose;
(d) Marketing reward programs, birthday celebration offers, free sampling,
digital campaigns, roadshows/outposts, in store promotion updates;
(e) Communicating joint promotions or events with shopping malls, department
stores, credit cards, banks, trades, celebrities, magazines, television,
websites, mileage programs, cultural, art or musical societies/ organizations,
charities or nonprofit organizations; and
(f) Cross brand joint promotions and/ or events with brands within Pias.
If at any other point of time you do not wish us to use your
Personal Data for use in direct marketing as described above, you may exercise
your opt-out rights by notifying us through the communication channels as
stated in paragraph “Your Right to Access, Correction and Deletion” below.
All Personal Data provided by you will be properly stored in our
customer service system and can only be accessed by authorized persons.
Cookies are small, often encrypted text files, located in browser
directories which serve to keep a record in your computer or mobile device that
you have visited this website. Cookies used on this website do not have the
function of identifying an individual user and the information collected by a
Cookie does not include your e-mail address, names or other personal data. Pias
may use Cookies in this website for the following purposes:
(a) When there is a website crossing over several pages of this website and
such necessary information is temporarily recorded in order for users to use
this website conveniently.
(b) When Pias or a company consigned by Pias conducts survey analysis of the
access trends of users on this website in order to provide better service
through this website.
*You may choose whether to use Cookies by modifying your browser
settings, even if Pias uses Cookies in this website. You may also delete stored
cookies from your computer or mobile device.
Please see the help page of the browsing software you use for more details.
However, please note that there may be some contents on this website which may
not function properly or which cannot be used when use of Cookies is refused.
The Personal Data will generally be held on our servers hosted in
Hong Kong. However, for the purpose of transferring or processing the Personal
Data into our central database of global customer information or to any of the
people specified in paragraph “Disclosure of Personal Data” above, we
may transfer it to our office(s) outside Hong Kong. We are committed
to take all reasonably necessary steps and exercise all due diligence to make
sure all Personal Data collected, held, stored, used, or otherwise processed in
our offices outside Hong Kong are treated securely, in accordance with this
Privacy Policy Statement and in compliance with the Personal Data (Privacy)
Ordinance.
Under the Personal Data (Privacy) Ordinance, you have the right to
check whether we hold the Personal Data relating to you and request access,
correction and deletion of any of your Personal Data in our records. If you at
any other point of time wish to exercise any of such rights, please email our
Personal Data Privacy Officer as specified in paragraph “Personal Data Privacy
Officer” below.
You may also request us to delete you or your Personal Data from any
active mailing or distribution list. If you no longer wish to receive any
future promotional or direct marketing material from us, please email our
Personal Data Privacy Officer as specified in paragraph “Personal Data Privacy
Officer” below, marking your communication “Confidential”. In response, we may
ask you to provide certain details about yourself to ascertain the authenticity
and validity of the request.
The person to whom (1) requests (i) for access to data or correction
of data, (ii) for general information regarding our policies and practices with
respect to Personal Data and (iii) about the kinds of Personal Data that we
hold and (2) general questions and complaints should be addressed is as
follows:
Personal Data Privacy Officer
Address: 17/F, Siu On Plaza, 482 Jaffe Road, Causeway Bay, Hong Kong
Email: [email protected]
*Please indicate your name, your identity number, contact number and
email address for us to follow up your request.
You may be asked to provide additional information to authenticate your
identity in order for us to follow up your request.
We will keep your Personal Data only for as long as necessary to
fulfill the purpose(s) for which the data is or is to be used (including any
directly related purpose(s)). Pursuant to our internal policy, we will keep a
record of all transactions with you in our course of business for a reasonable
period of time for review and verification purposes. Personal Data which is no
longer necessary for the purposes for which the data was originally collected
will be destroyed. You also have the right to request deletion of your Personal
Data in our possession as stated in paragraph “Your Right to Access, Correction
and Deletion” above.