Online Purchase Procedures
Register/Login → Put your items into cart → Fill in personal information → Payment → Receive e-mail confirmation → Order finished
You will receive an email for order confirmation after payment. The order will be processed in 3-5 business days upon confirmation of payment. The parcel will be shipped in 3-5 business days*. Once the order is ready to be shipped, an email notification containing order tracking number will be sent to the customer.
- All prices on this website are stated in Hong Kong Dollar (HK$). All orders are acknowledged at current pricing. Pias Intercosmex (Hong Kong) Co., Ltd. (referred to collectively as “we”, “our” or “us”) will bill at price in effect at time of the payment confirmed.
- Product prices listed are current however are subject to change without advanced notice.
Hong Kong & Macau
Complimentary shipping for each purchase of HK$600 or above
A delivery fee of HK$30 for any order below HK$600
Taiwan、Singapore and others
Complimentary shipping for each purchase of HK$1,200 or above
A delivery fee of HK$60 for any order below HK$1,200
*Aforementioned free shipping service is not applicable to the additional cost for specified areas
-We offer the following delivery services:
-Our Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands. *Some remote areas may incur extra charge, please refer to this web page of SF-express / HK Post for your reference.
-Post Office Box (commonly abbreviated as P.O. box, or also known as a postal box) is not accepted as a shipping address.
An order can be delivered to one address only. If you wish to send orders to multiple addresses, please place a separate order for each address.
The parcel will be ready and dispatched in 3-5 business days upon confirmation of payment. This might vary depending on stock availability.
-Under normal circumstances, the order will arrive at the delivery address in 2-3 business days* after dispatch. For remote areas, it might take 3-4 business days. (Actual delivery time varies)
*The delivery time may suspend due to the operating hours of delivery service, please refer to latest news of related vendors.
-Once the order is ready to be shipped, an email notification containing order tracking number will be sent to the customer from us.
-Once the order is shipped out, any changes in the address shall be arranged with the shipping company by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
-If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact the shipping company directly in order to make further arrangements.
If customer is not reachable for delivery after several attempts, the order might risk being cancelled and not refunded.
No refund/ exchange is allowed under all circumstances.
With the exception of specifically listed promotions on E-Shop of Kesalan Patharan HK, the Order, Shipping and Return Policy is listed below. If there is any discrepancy between the Chinese and English versions of the Order, Shipping and Return Policy, the English version shall prevail.